Customer Charter

HILLS Customer Charter ensures that our service to customers is world class, delivering innovation with pride and passion.

  • As a HILLS customer, you will be treated with the utmost respect, courtesy and in a friendly and professional manner at all times. Our team will be always working hard to give you first-class service.
  • You will always know the name of the person you are dealing with and our objective is to nurture a long term business relationship with all our customers.
  • We will respond to all communications efficiently.
  • Commitments that have been made to you will always be honoured and Hills will not promise you anything we cannot fulfil.
  • We will provide contact details for all key departments in order that you are able to contact anyone in the company.
  • If you are ever dissatisfied with the service you receive, we will work hard with you to correct the situation and listen to your feedback on how we can improve.
  • We will keep you fully informed of any impending number plate legislative changes that may affect your business.
  • All our product components strictly adhere to British Standard (BSAU 145d) and to all national standards of any countries we export to.
  • We have an ongoing product and service improvement policy so we can always offer our customers the best possible products.
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