Customer Charter

Hills Customer Charter ensures that our service to customers is world class, delivering innovation with pride and passion.


As a Hills customer you will be treated with the utmost respect, courtesy and in a friendly and professional manner at all times. Our team will be always working hard to give you a first class service.

You will always know the name of the person you are dealing with and our objective is to nurture a long term business relationship with all our customers.

We will respond to all communications efficiently.

Commitments that have been made to you will always be honoured and Hills will not promise you anything we cannot fulfil.

We will provide contact details for all key departments in order that you are able to contact anyone in the company.

If you are ever dissatisfied with the service you receive, we will work hard with you to correct the situation and listen to your feedback on how we can improve.

We will keep you fully informed of any impending number plate legislative changes that may affect your business.

Our product components and readymade plates strictly adhere to the current British Standard and to all national standards of any countries we export to.

We have an ongoing product and service improvement policy so we can always offer our customers the best possible products.

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